Red Hawk announced new and improved features on its Dealer Portal, the online customer service suite. The new features will save time and labor on ordinary tasks such as ordering, bill paying and returns.
For many dealers, tackling administrative functions while conducting daily business or after hours is becoming commonplace. The need for new and efficient self-service tools that can be accessed 24/7 was increasingly evident to the Red Hawk team. “The goal is always to make doing business with Red Hawk as easy, pleasurable and productive as possible. Our ‘Doing It Better’ philosophy requires us to deliver a positive and seamless customer experience no matter how or when you interact with us,” said Vice President of Finance & Administration Karen Parks.
The newest Red Hawk digital feature, ePay, allows term customers to view or print PDF invoices and pay them online, saving time, effort and postage. Another recent addition, the digital Product Tech Support request form, provides direct contact to the Tech team and allows easy upload of supporting photos or video. The online Pricing View option improves the catalog’s usefulness at point of sale, allowing dealers to change the prices displayed online from wholesale to retail or to remove pricing altogether. Returns are streamlined at Red Hawk through faster processing of RMAs and real-time tracking of their status.
These advancements to Red Hawk’s Dealer Portal were another effort to “Do it Better” from a company that prides itself on providing the best customer service in the industry.
